Privacy Policy

Last Updated: July 2026 — Benyamin Khodabandeh

1. Scope

This policy explains how BAVE handles information when you use the BAVE website, account services, payment flow, support tools, and desktop application.

2. Information We Collect

• Account information: name, email address, password hash, verification state, and account tier.
• License and device information: license identifiers, hardware identifiers supplied for activation, device names, and encoding usage reports.
• Transactions: product, order, payment status, gateway reference, and amounts. Payment card or bank credentials are handled by the payment provider and are not stored by BAVE.
• Support and grant submissions: the information you include in tickets, grant applications, and related attachments or links.
• Operational data: security, rate-limit, and error records needed to protect and operate the service.

3. How We Use Information

We use this information to authenticate accounts, deliver and enforce licenses, process payments, provide support, prevent abuse, maintain service security, send transactional messages, and improve reliability. We do not sell personal information.

4. Desktop Application and Local Processing

Video encoding and AI analysis run locally on your computer. Source media is not uploaded to BAVE by the desktop encoder as part of normal operation. Authentication and license services exchange only the data required for account, device, and entitlement checks.

5. Cookies and Local Storage

The website uses essential browser storage and cookies for session state, authentication, and administrative sessions. We do not use third-party advertising trackers. Clearing browser storage signs you out and may require authentication again.

6. Sharing and Service Providers

We share information only with providers needed to operate the service, such as Cloudflare for hosting and database infrastructure, the payment gateway for transaction processing, and email delivery providers for transactional messages. Providers receive only the information necessary for their function.

7. Retention and Security

We retain account, license, order, and support records for as long as needed to provide the service, meet legal obligations, resolve disputes, and protect against abuse. We use access controls, encrypted transport, hashed passwords, signed authentication tokens, and server-side secrets. No internet service can guarantee absolute security.

8. Your Choices and Requests

You may request access, correction, or deletion of personal information, subject to records we must retain for legal, security, licensing, or financial reasons. Contact support through the Support page and include the account email used with BAVE.

9. Changes and Contact

We may update this policy when the service changes. The effective date above identifies the current version. Questions about privacy should be submitted through the Support page.